MMS Delivery Delays on a subset of US AT&T Short codes

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Dec 27, 2020 - 17:46 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 27, 2020 - 17:01 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 27, 2020 - 17:01 PST

Update

We are continuing to investigate this issue.

Posted Dec 27, 2020 - 17:01 PST

Update

We are continuing to investigate this issue.

Posted Dec 27, 2020 - 16:20 PST

Update

We are experiencing MMS delivery delays to a subset of US AT&T Short codes. The previous long code report was erroneous.

Our engineers are working with our carrier partner to resolve the issue. We expect to provide additional updates in 1 hour or as soon as more information becomes available.

Posted Dec 27, 2020 - 16:18 PST

Update

We are continuing to investigate this issue.

Posted Dec 27, 2020 - 15:33 PST

Investigating

We are experiencing MMS delivery delays to a subset of US AT&T long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 27, 2020 - 14:33 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).