Voice Insights Call Summaries Missing Branded Calling Related Fields

Incident Report for Twilio

Resolved

Voice Insights call summaries for Branded Calling calls are no longer missing the Branded Calling-related fields. The incident is now resolved.

Posted Feb 11, 2025 - 02:30 PST

Monitoring

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 11, 2025 - 02:04 PST

Update

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 11, 2025 - 01:37 PST

Update

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We will provide you with an update in the next 1 hour or as soon as more information becomes available.

Posted Feb 11, 2025 - 00:41 PST

Investigating

We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 10, 2025 - 23:59 PST

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).