SMS Delivery Issue to Cubacel Network in Cuba

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. This incident has been resolved.

Posted May 14, 2025 - 04:00 PDT

Monitoring

We are observing recovery in SMS delivery when sending messages to Cubacel Network in Cuba. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2025 - 02:10 PDT

Investigating

We are experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2025 - 01:18 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).