Elevated 5xx Errors When Creating Verifications

Incident Report for Twilio

Resolved

Twilio Verify was degraded for 28 minutes between 08:44 PM and 09:12 PM Pacific Time on 01/11/2024. During this period of time customers may have experienced elevated 5xx errors when creating Verifications. The issue has now been resolved.

Posted Jan 12, 2024 - 10:45 PST

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Verify services. We will follow up and provide customer impact details within 2 hours.

Posted Jan 12, 2024 - 10:27 PST