Console access over IPv6 degraded

Incident Report for Twilio

Resolved

We have resolved the issues with customers accessing Console over an IPv6 connection. All systems are fully operational.

Posted Oct 25, 2019 - 10:47 PDT

Monitoring

We have resolved the issues with customers accessing Console over an IPv6 connection. We will continue to monitor to ensure full recovery.

Posted Oct 25, 2019 - 10:25 PDT

Update

We are continuing to work on resolving issues with accepting Twilio Connect invitations as well as elevated HTTP5XX for the Debug icon in the Console.

Posted Oct 25, 2019 - 09:27 PDT

Identified

We have resolved the issues with phone number search, trial upgrades and account recharging over IPv6 connections. We are continuing to work on resolving issues with accepting Twilio Connect invitations.

Posted Oct 25, 2019 - 09:11 PDT

Update

We are continuing to investigate the issue. We will provide an update when we have one available.

Posted Oct 25, 2019 - 07:34 PDT

Investigating

We are currently experiencing issues performing some operations when accessing the Console over an IPv6 connection. This impacts trial upgrades and account recharging for customers and phone number searches.

Posted Oct 25, 2019 - 06:31 PDT

This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Billing).