Outbound Call Failures to Malaysia

Incident Report for Twilio

Resolved

The issue affecting Malaysia origin local calls has been resolved, and the service is functioning normally at this time.

Posted Jun 17, 2021 - 04:24 PDT

Monitoring

We have started seeing recovery for Malaysia origin local calls. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2021 - 02:29 PDT

Update

We continue to investigate elevated number of outbound call failures to Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2021 - 02:03 PDT

Update

Posted Jun 17, 2021 - 00:13 PDT

Update

We are still investigating call irregularities with calls from Twilio to phone numbers in Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2021 - 22:05 PDT

Investigating

We are currently investigating call irregularities with calls from Twilio to phone numbers numbers in Malaysia. Our engineers are currently working to gather more information. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2021 - 21:05 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).