Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Call Quality Issues to and From a Subset of Twilio Venezuela Numbers
Incident
Report for Twilio
Resolved
The issue affecting call quality to a subset of Twilio Venezuela Numbers has been resolved, and the service is functioning normally at this time.
Update
We continue to see recovery for call quality issues to a subset of Twilio Venezuela Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for call quality issues to a subset of Twilio Venezuela Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to observe call quality issues to a subset of Twilio Venezuela Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are observing call quality issues to a subset of Twilio Venezuela Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Latin America).