Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Billing Reporting Delays for a Subset of Invoiced Customers
Incident
Report for Twilio
Resolved
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been resolved for all customers except for two that we will reach out to directly.
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available.
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Update
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Identified
The issue causing billing reporting delays and account balance discrepancies for a subset of invoiced customers has been identified. Our engineering team has worked on a fix to prevent more customers from being impacted, and we are in the process of correcting the issue for a small subset of invoiced customers that remain impacted. We will provide another update within 24 hours or as soon as more information becomes available
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 4 hour or as soon as more information becomes available.
Update
We are still investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 2 hour or as soon as more information becomes available.
Update
We are investigating billing reporting delays for a subset of invoiced customers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with billing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).