SMS Delivery Failures on Mobily in Saudi Arabia

Incident Report for Twilio

Resolved

Service has been restored. This incident is resolved.

Posted Oct 05, 2020 - 02:14 PDT

Monitoring

A route adjustment has been made by our carrier partner and we are seeing signs of recovery. We will be monitoring as service is being restored.

Posted Oct 05, 2020 - 01:40 PDT

Update

Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 04, 2020 - 22:00 PDT

Update

Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 04, 2020 - 20:00 PDT

Investigating

We are experiencing SMS delivery failures sending to Mobily in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 04, 2020 - 19:00 PDT