Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Silence on Inbound Calls due to Calls not Disconnecting Immediately after Caller Hangs Up
Incident
Report for Twilio
Resolved
The issue where an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is still completed and the receiving party (Agent) hears only silence has been resolved and is operating normally at this time.
Monitoring
The issue where an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is still completed and the receiving party (Agent) hears only silence, engineers have deployed a fix is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are seeing cases where if an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is still completed and the receiving party (Agent) hears only silence. Our engineers have identified the issue and are working on a fix. We will continue to monitor the performance. We expect to provide another update in 2 hours or as soon as we have more details.
Identified
We are seeing cases where if an enqueued customer pending to be connected to the receiving party hangs-up before the call is connected the transfer of the call is still completed and the receiving party (Agent) hears only silence. Our engineers have identified the issue and are working on a fix. We will continue to monitor the performance. We expect to provide another update in 1 hour or as soon as we have more details.
This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, TwiML US1) and TaskRouter.