Toll-Free Verification Returning 500s Errors

Incident Report for Twilio

Resolved

Toll-free verification was degraded for 7 minutes between 6:59 am and 07:06 Pacific Time on 09/29/2023. During this period of time customers may have experienced 500s errors. The issue has now been resolved.

Posted Sep 29, 2023 - 07:32 PDT

Investigating

Our engineers are currently investigating the customer impact of a retroactive issue with toll-free verification returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2023 - 07:15 PDT