Email Delivery Delays Impacting Multiple Services

Incident Report for Twilio

Resolved

The issue resulting in email delivery delays across multiple Twilio products has been resolved.

Posted Jul 28, 2020 - 15:15 PDT

Update

The issue resulting in email delivery delays across multiple Twilio products has been resolved. The systems are now operating normally. We are continuing to monitor the situation before we mark the incident as fully resolved.

Posted Jul 28, 2020 - 13:22 PDT

Monitoring

The issue resulting in email delivery delays across multiple Twilio products has been resolved. The systems are now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Jul 28, 2020 - 12:18 PDT

Identified

We have identified the source of the issue that resulted in email delivery delays across multiple Twilio products. While our team continues to work on a full resolution, we are seeing stable performance in email delivery in the past 30 minutes and will provide an update as soon as more information becomes available.

Posted Jul 28, 2020 - 12:00 PDT

Update

We continue to investigate the issue of email delivery delays across multiple Twilio products. Transactional emails from Twilio and Authy, as well as emails generated with Twilio Verify API, are all potentially delayed. We will provide another update as soon as we have more information.

Posted Jul 28, 2020 - 11:13 PDT

Update

We are currently experiencing an email outage resulting in missing emails from multiple Twilio products. As a result, Twilio users are not receiving debugger alert emails, password resets, and verification emails. Authy users can not initiate a phone change or account recovery. We are actively investigating the issue and will provide an update as soon as we have additional information.

Posted Jul 28, 2020 - 10:08 PDT

Investigating

Our monitoring systems have detected a potential issue affecting Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 28, 2020 - 09:39 PDT

This incident affected: DEVELOPER TOOLS (Console, Debugger & Alarms) and ACCOUNT SECURITY (Authy 2FA, Verify).