Programmable Wireless SIMs: Delays completing SIM updates

Incident Report for Twilio

Resolved

We can confirm an improvement in completing SIM updates. This incident has been resolved.

Posted Jun 04, 2021 - 03:27 PDT

Monitoring

We are seeing an improvement in completing SIM updates. We will continue to monitor the situation to ensure full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 04, 2021 - 03:06 PDT

Investigating

The downstream connectivity partner for Programmable Wireless is reporting an issue in their provisioning service that may result in SIM's taking longer to complete SIM updates. Our engineering team is investigating the impact. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 04, 2021 - 00:54 PDT