Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
Outbound SMS Delivery Delay to CTBC Network in Brazil
Incident
Report for Twilio
Resolved
We are no longer experiencing delivery failures to CTBC network in Brazil. This incident has been resolved.
Monitoring
We are observing recovery in outbound SMS delivery failures to the CTBC network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience outbound SMS delivery failures to the CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience outbound SMS delivery failures to the CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience outbound SMS delivery failures to the CTBC network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing outbound SMS delivery failures to the CTBC network in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Message delivery issues to Brazil CTBC Cellular. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).