Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays From Twilio Toll-Free Numbers to Small US Carriers
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery from Twilio Toll-free Number at this time towards US carrier networks. This incident has been resolved.
      Posted Dec 03, 2024 - 10:57 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 03, 2024 - 07:05 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 03, 2024 - 02:59 PST
      Update
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 02, 2024 - 23:01 PST
      Monitoring
      Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery from Twilio Toll-free Number at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Dec 02, 2024 - 18:54 PST
      Update
      Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Recovering)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 02, 2024 - 17:56 PST
      Update
      Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Recovering)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 02, 2024 - 15:56 PST
      Update
      Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delivery Report Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 02, 2024 - 13:56 PST
      Update
      Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delivery Report Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 02, 2024 - 11:45 PST
      Update
      Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Delivery Report Delayed)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 02, 2024 - 09:42 PST
      Investigating
      Due to sustained high traffic on the Small US carrier networks, we are currently experiencing SMS delivery delays from Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.
      Please find the current delivery status for the major carriers below:

      AT&T (status - Operational)
      T-Mobile (status - Operational)
      Verizon (status - Operational)
      MetroPCS (status - Operational)
      US Cellular (status - Operational)
      Altice (status - Delayed)

      We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
      Posted Dec 02, 2024 - 07:40 PST
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).