MMS Delivery Receipt Delays to Verizon Network in the US From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). This incident has been resolved.

Posted Oct 18, 2024 - 11:41 PDT

Monitoring

We are observing recovery in MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). We will continue to monitor the service to ensure a full recovery. We will provide another update within 2 hours or as soon as more information becomes available.

Posted Oct 18, 2024 - 09:41 PDT

Update

We are continuing to investigate this issue.

Posted Oct 18, 2024 - 08:53 PDT

Investigating

We are observing MMS delivery receipt delays to Verizon Network in the US from a subset of Short Codes (311-489). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 18, 2024 - 08:50 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).