Twilio Services
Issues related to Twilio’s Software
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      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        Call Quality Problems to a Subset of Twilio's UK Numbers
        Incident Report for Twilio
        Resolved
        The issue affecting voice quality when calling to a subset of Twilio's UK phone numbers has been resolved, and the service is functioning normally at this time.
        Posted Apr 02, 2024 - 06:57 PDT
        Update
        Our carrier partner informed that the issue was mitigated on their end. We are still observing improvements in voice quality when calling to a subset of Twilio's UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 01, 2024 - 06:58 PDT
        Update
        Our carrier partner informed that the issue was mitigated on their end. We are still observing improvements in voice quality when calling to a subset of Twilio's UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 31, 2024 - 06:51 PDT
        Update
        Our carrier partner informed that the issue was mitigated on their end. We are also observing improvements in voice quality when calling to a subset of Twilio's UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 30, 2024 - 06:47 PDT
        Update
        Our carrier partner informed that the issue was mitigated on their end. We are also observing improvements in voice quality when calling to a subset of Twilio's UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 30, 2024 - 04:43 PDT
        Monitoring
        Our carrier partner informed that the issue was mitigated on their end. We are also observing improvements in voice quality when calling to a subset of Twilio's UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 30, 2024 - 02:44 PDT
        Update
        Our engineers have identified the issue affecting voice quality problems when calling to a subset of Twilio's UK phone numbers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 30, 2024 - 01:51 PDT
        Identified
        Our engineers have identified the issue affecting voice quality problems when calling to a subset of Twilio's UK phone numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 30, 2024 - 00:54 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 23:37 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 21:39 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 19:39 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 17:43 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 15:29 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 13:05 PDT
        Update
        We will continue to monitor to ensure full service recovery in voice quality when calling to a subset of Twilio's UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 11:05 PDT
        Monitoring
        Our carrier partner informed that the issue was mitigated on their end. We are also observing improvements in voice quality when calling to a subset of Twilio's UK phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 29, 2024 - 09:05 PDT
        Update
        We are continuing to investigate this issue.
        Posted Mar 29, 2024 - 08:59 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 28, 2024 - 16:30 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 27, 2024 - 16:32 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 26, 2024 - 16:35 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Mar 26, 2024 - 00:40 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Mar 25, 2024 - 16:45 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Mar 25, 2024 - 12:47 PDT
        Update
        We continue investigating voice quality problems when calling to a subset of Twilio's UK phone numbers . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 25, 2024 - 10:51 PDT
        Update
        We are observing voice quality problems when calling to a subset of Twilio's UK phone numbers . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 25, 2024 - 10:04 PDT
        Investigating
        Our Engineering Team is investigating an issue causing one way audio to UK Inbound calls over Gamma. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Mar 25, 2024 - 09:57 PDT
        This incident affected: CARRIER NETWORK (Voice, Europe).