SMS Delivery Delays to Smart Network in Philippines Over A Subset Of Pre Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines over a subset of pre-registered Sender ID. This incident has been resolved.

Posted Apr 25, 2025 - 14:18 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines over a subset of pre-registered Sender ID. We will continue monitoring the service to ensure a full recovery.

We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 12:21 PDT

Investigating

We are again observing SMS delivery delays when sending messages to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 10:30 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines over a subset of pre-registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 08:40 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Smart Network in Philippines over a subset of pre-registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 06:14 PDT

Update

We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 02:30 PDT

Update

We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2025 - 00:35 PDT

Investigating

We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 24, 2025 - 23:44 PDT

This incident affected: CARRIER NETWORK (SMS, APAC) and PROGRAMMABLE MESSAGING (SMS).