SMS Delivery Delays to the Tigo Network in Democratic Republic of the Congo

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Tigo, Orange, and Supercell Networks in Democratic Republic of the Congo. This incident has been resolved.

Posted Jul 01, 2022 - 09:23 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Tigo, Orange, and Supercell Networks in Democratic Republic of the Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 01, 2022 - 07:36 PDT

Update

We continue experiencing SMS delivery delays when sending messages to the Tigo network in Democratic Republic of the Congo. We've also found that Orange and Supercell Networks are also impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 01, 2022 - 06:16 PDT

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to the Tigo network in Democratic Republic of the Congo. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 01, 2022 - 04:23 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to the Tigo network in Democratic Republic of the Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 01, 2022 - 03:26 PDT