Delays in Downloading Voice Recordings

Incident Report for Twilio

Resolved

We are no longer observing delays in downloading recordings from the Voice Recordings API. This incident has been resolved.

Posted Jan 11, 2021 - 16:09 PST

Update

We are observing delays in downloading recordings from the Voice Recordings API. Customers may be experiencing delays up to 15 seconds. Our engineering team is currently investigating. We will have another update in 1 hour or as soon as more information is available.

Posted Jan 11, 2021 - 15:07 PST

Investigating

Our monitoring systems have detected a potential issue with Voice Recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2021 - 14:50 PST

This incident affected: PROGRAMMABLE VOICE (Recording).