SMS/MMS Short Code Delivery Delays to/from Sprint US

Incident Report for Twilio

Resolved

We are no longer experiencing Shortcode SMS/MMS delivery delays to Sprint US. This incident has been resolved.

Posted Jul 25, 2020 - 13:20 PDT

Identified

We have identified messaging delivery delays for our Shortcode SMS/MMS submitted to and from Sprint in the USA. We show some sign of recovery and are continuing to work with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Jul 25, 2020 - 11:38 PDT

Update

We are observing messaging delivery issues for our Shortcode SMS/MMS submitted to and from Sprint in the USA. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Jul 25, 2020 - 10:31 PDT

Update

We are experiencing SMS/MMS delivery delays to and from Sprint US via Twilio Short Codes. We are working with our carrier partners to resolve this issue. We will provide further updates, as they become available.

Posted Jul 25, 2020 - 09:21 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 25, 2020 - 09:15 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).