SMS Delivery Delays to and from Multiple Networks in Brazil over a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to and from multiple networks in Brazil over a subset of shortcodes. This incident has been resolved.

Posted Aug 20, 2024 - 14:20 PDT

Monitoring

We are observing recovery in SMS Delivery Failures to and from multiple networks in Brazil over a subset of shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2024 - 11:59 PDT

Update

We continue to experience SMS delivery delays to and from multiple networks in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2024 - 10:26 PDT

Update

We are experiencing SMS delivery delays to and from multiple networks in Brazil over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 20, 2024 - 09:26 PDT

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Failures to and from multiple networks in Brazil over a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 20, 2024 - 09:18 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).