Caller Name Lookups Failing via Console and API

Incident Report for Twilio

Resolved

We have continued to see successful Caller Name Lookups since 7:10 AM PST. The service is fully operational, and this incident is resolved.

Posted Mar 05, 2021 - 07:59 PST

Monitoring

We are now seeing successful Caller Name Lookups since 7:10 AM PST. We will continue to monitor to ensure full service recovery and will provide an update in the next 30 minutes.

Posted Mar 05, 2021 - 07:29 PST

Update

We are now seeing successful Caller Name Lookups since 7:10 AM PST. We will continue to monitor to ensure full service recovery and will provide an update in the next 30 minutes.

Posted Mar 05, 2021 - 07:27 PST

Update

We are currently investigating a degradation to our Lookup API in which caller name lookups are failing via API and Console. All other lookups including Carrier Name are still working as expected. The API has been degraded since 6:41 AM Pacific Time and our engineers are actively investigating to identify the cause. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 05, 2021 - 07:13 PST

Investigating

Our monitoring systems have detected a potential issue with Caller Name Lookups via Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 05, 2021 - 06:59 PST

This incident affected: TWILIO PLATFORM (Other).