SMS Delivery Delays over local Brazilian long code numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Brazil when sending messages from local long codes. This incident has been resolved.

Posted Jan 11, 2021 - 14:27 PST

Monitoring

We are observing recovery in delivery delays to Brazil when sending messages from local long codes. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2hours or as soon as more information becomes available.

Posted Jan 11, 2021 - 13:16 PST

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 11, 2021 - 12:18 PST

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 11, 2021 - 08:18 PST

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 11, 2021 - 06:18 PST

Investigating

We are experiencing SMS delivery delays to Brazil - All Networks when sending messages from local long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2021 - 05:18 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).