SMS Delivery Delays to Claro Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays to Claro Colombia. This incident has been resolved.

Posted Sep 29, 2020 - 22:18 PDT

Monitoring

We are observing recovery in delivery report delays [when sending to Claro Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours time or as soon as more information becomes available.

Posted Sep 29, 2020 - 21:05 PDT

Update

We are experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2020 - 19:39 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2020 - 18:37 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).