Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.

Posted Oct 10, 2026 - 06:24 PDT

Update

We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2026 - 06:22 PDT

Update

We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 10, 2026 - 04:16 PDT

Monitoring

We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2026 - 02:09 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2026 - 00:02 PDT

Investigating

Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 09, 2026 - 23:00 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).