SMS Delivery Delays and Failures to All Networks in Brazil Over a Subset of Domestic Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to all networks in Brazil over a subset of domestic longcodes. This incident has been resolved.

Posted Oct 11, 2023 - 23:25 PDT

Monitoring

We have observed a recovery from the SMS delivery delays and failures to all networks in Brazil over a subset of domestic longcodes. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 11, 2023 - 21:50 PDT

Update

During our investigation, we have identified that the incident involves SMS delivery delays and failures to all networks in Brazil over a subset of domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information is available.

Posted Oct 11, 2023 - 19:51 PDT

Update

We continue to experience SMS delivery delays to the Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information is available.

Posted Oct 11, 2023 - 18:50 PDT

Update

We are experiencing SMS Delivery Delays to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information is available.

Posted Oct 11, 2023 - 18:01 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Claro Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 11, 2023 - 17:57 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).