Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Intermittent SHAKEN/STIR Signing Failures

        Incident Report for Twilio

        Resolved

        SHAKEN/STIR signing has been resolved and PSTN Connectivity is operating normally at this time.
        Posted Apr 28, 2022 - 09:36 PDT

        Monitoring

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Apr 28, 2022 - 09:14 PDT

        Update

        We are investigating intermittent SHAKEN/STIR signing failures with PSTN Connectivity in a small subset of outbound calls to US networks. Calls are not failing, but may not receive the correct STIR/SHAKEN attestation. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 28, 2022 - 06:29 PDT

        Investigating

        We are still investigating intermittent SHAKEN/STIR signing failures with PSTN Connectivity for a small subset of outbound calls to US networks. Calls are not failing, but may not receive the correct STIR/SHAKEN attestation. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 28, 2022 - 02:44 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will still continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 28, 2022 - 00:56 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will still continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 22:57 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will still continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 20:57 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will still continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 18:58 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 16:58 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 14:59 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 12:56 PDT

        Update

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 27, 2022 - 11:56 PDT

        Monitoring

        PSTN Connectivity and SHAKEN/STIR signing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Apr 27, 2022 - 11:31 PDT

        Update

        We are still investigating intermittent SHAKEN/STIR signing failures with PSTN Connectivity for a small subset of outbound calls to US networks. Calls are not failing, but may not receive the correct STIR/SHAKEN attestation. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 27, 2022 - 09:24 PDT

        Update

        We are investigating intermittent SHAKEN/STIR signing failures with PSTN Connectivity for a small subset of outbound calls to US networks. Calls are not failing, but may not receive the correct STIR/SHAKEN attestation. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 27, 2022 - 08:30 PDT

        Investigating

        Our monitoring systems have detected a potential issue with intermittent SHAKEN/STIR signing failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 27, 2022 - 07:43 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).
        ← Current Status Powered by Atlassian Statuspage