SMS Delivery Failures to Hutchison 3, Indonesia

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Oct 01, 2018 - 04:22 PDT

Monitoring

We are observing recovery in SMS delivery to Hutchison 3, Indonesia. SMS traffic is now delivering without any issues. Our engineering teams will continue to monitor and provide an update as soon as possible

Posted Oct 01, 2018 - 03:56 PDT

Investigating

We are observing increased SMS delivery failures and latency to the Hutchison 3 network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Oct 01, 2018 - 01:15 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).