Increased error rates for fetching TwiML and webhook requests

Incident Report for Twilio

Resolved

All systems are operating normally

Posted Oct 21, 2016 - 06:52 PDT

Update

We are observing recovery as latencies and error rates are returning to normal levels. Twilio Support services are now operational.

Posted Oct 21, 2016 - 06:34 PDT

Update

This service outage is also affecting Twilio Support service provider. At this point of time, customers are not able to submit support tickets in Console and email help services are facing an outage.

Posted Oct 21, 2016 - 06:27 PDT

Identified

We have identified increased errors rates from fetching TwiML and webhook requests. The impact is to customers who are using DNS services powered by Dyn (https://www.dynstatus.com/incidents/nlr4yrr162t8). Customers using other DNS providers are not impacted

Posted Oct 21, 2016 - 06:09 PDT

Investigating

We’re investigating increased error rates and latencies across the Twilio platform.

Posted Oct 21, 2016 - 05:42 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America), PROGRAMMABLE VOICE US1 (TwiML US1), TWILIO PLATFORM (Customer Support Center), and PROGRAMMABLE MESSAGING (MMS, SMS).