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        SMS Delivery Failures from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium

        Incident Report for Twilio

        Monitoring

        We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 25, 2026 - 14:09 PST

        Update

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 25, 2026 - 12:25 PST

        Identified

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 25, 2026 - 11:24 PST

        Investigating

        Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 25, 2026 - 10:33 PST
        This incident affects: CARRIER NETWORK (SMS, Europe).