Intermittent Failures with A2P 10DLC Brand Registration

Incident Report for Twilio

Resolved

We are no longer experiencing intermittent failures with A2P 10DLC Brand Registration. This incident has been resolved.

Posted Feb 15, 2022 - 16:27 PST

Monitoring

We are observing recovery in the issue involving intermittent failures with A2P 10DLC Brand Registration. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2022 - 15:43 PST

Update

An increased number of A2P Brand registration attempts in the last 1-2 days have failed with the error "Unable to register Brand after multiple retries." As of now, these errors are not occurring on new Brand registrations, however our engineers are investigating the root cause of these errors. We recommend retrying Brand registrations that fail with this error. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 15, 2022 - 14:19 PST

Investigating

We've become aware of a potential issue with A2P 10DLC Starter Brand Registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2022 - 13:34 PST

This incident affected: TWILIO PLATFORM (Other).