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SMS Inbound/Outbound Failures for Ported Numbers in South Africa Telkom via Local Numbers
Incident
Report for Twilio
Resolved
While working with our carrier partner, it was confirmed that the issue is limited to a very small subset of ported numbers on the Telkom network in South Africa. Due to the limited impact, we will be reaching out to potentially affected customers via email for follow-ups and will proceed to close the incident.
Update
We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS inbound/outbound failures for ported numbers in South Africa Telkom via local numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.