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        Issues When Start or Stop Voice Call Recordings and Streams

        Incident Report for Twilio

        Resolved

        Twilio Voice call recordings and streams are now operating normally.
        Posted Aug 11, 2025 - 14:06 PDT

        Update

        Twilio Voice call recordings and streams are now operating normally. Earlier, customers experienced difficulties in modifying in-progress calls and initiating new ones, in addition to the previously noted impacts.
        We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 11, 2025 - 13:36 PDT

        Update

        Twilio Voice call recordings and streams are now operating normally. Earlier, customers experienced difficulties in modifying in-progress calls and initiating new ones, in addition to the previously noted impacts.
        We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 11, 2025 - 11:40 PDT

        Monitoring

        Twilio Voice call recordings and streams are now operating normally. Earlier, customers experienced difficulties in modifying in-progress calls and initiating new ones, in addition to the previously noted impacts.
        We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 11, 2025 - 11:04 PDT

        Identified

        The issue causing interruption with Twilio Voice call recordings and streams has been identified. Some customers were unable to modify in progress calls, start or stop recordings, and would receive failures in attempting to initiate new calls. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 11, 2025 - 10:50 PDT

        Investigating

        We are investigating a service interruption with Twilio Voice. Customers may be unable to start or stop voice call recordings and streams. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 11, 2025 - 10:37 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (Recording US1, Media Streams US1).