Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS and MMS Latency for a Subset of Twilio Customers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing latency when sending MMS and SMS. This incident has been resolved.
        Posted Dec 01, 2021 - 10:38 PST

        Monitoring

        We are observing recovery with SMS and MMS latency when sending to US and Canadian networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
        Posted Dec 01, 2021 - 10:10 PST

        Update

        We are experiencing elevated SMS and MMS latency when sending to US and Canadian networks for a small subset of Twilio customers. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 01, 2021 - 09:55 PST

        Investigating

        Our monitoring systems have detected a potential issue with high latency for MMS sending. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Dec 01, 2021 - 09:35 PST
        This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).