SMS Delivery Report Delays from a Subset of Twilio US Short Codes to Verizon

Incident Report for Twilio

Resolved

We have fully investigated this issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Aug 20, 2021 - 11:00 PDT

Investigating

Our monitoring systems have detected an issue with SMS delivery report delays from a subset of Twilio US short codes to Verizon. Our engineering team has been alerted and is actively investigating. We will update in an hour or as soon as we have more information.

Posted Aug 20, 2021 - 10:23 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).