Degradation in Sim Swap and Identity Match Packages in Lookup V2

Incident Report for Twilio

Resolved

We are no longer experiencing issues with the Lookup Identity Match and SIM Swap packages. This incident has been resolved.

Posted Jul 10, 2024 - 15:28 PDT

Update

We are experiencing intermittent issues with the Lookup Identity Match and SIM Swap packages. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2024 - 15:08 PDT

Investigating

We've become aware of a potential issue with Lookup SIM Swap and Identity Match. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 10, 2024 - 14:57 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap).