Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Twilio Voice PSTN and SIP Calls Experiencing Call Quality and Connection Issues
Incident
Report for Twilio
Resolved
Twilio Voice call quality and connection issues have been resolved and are operating normally at this time.
Monitoring
We are observing recovery in Twilio Voice call quality and connection issues. Bandwidth is reporting the issue resolved as well. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
For the Twilio Voice call quality and connection issues we see that multiple carriers are experiencing issues with Traffic to Bandwidth. We are monitoring the issue and we expect to provide another update in 2 hour or as soon as more information becomes available.
Update
We continue to work with our carrier partner to resolve Twilio Voice call quality and connection issues with one of our carriers. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Twilio Voice VOIP services down: one way audio, connection issues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface).