Twilio Voice PSTN and SIP Calls Experiencing Call Quality and Connection Issues

Incident Report for Twilio

Resolved

Twilio Voice call quality and connection issues have been resolved and are operating normally at this time.

Posted Sep 27, 2021 - 19:54 PDT

Monitoring

We are observing recovery in Twilio Voice call quality and connection issues. Bandwidth is reporting the issue resolved as well. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 27, 2021 - 17:54 PDT

Update

For the Twilio Voice call quality and connection issues we see that multiple carriers are experiencing issues with Traffic to Bandwidth. We are monitoring the issue and we expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 27, 2021 - 15:24 PDT

Update

We continue to work with our carrier partner to resolve Twilio Voice call quality and connection issues with one of our carriers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 27, 2021 - 13:31 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Voice VOIP services down: one way audio, connection issues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 27, 2021 - 12:26 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1).