Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the WhatsApp inbound messages failures, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Dec 07, 2023 - 08:53 PST

Update

We’re investigating an issue with Whatsapp inbound messages failures for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 07, 2023 - 08:33 PST

Investigating

Our monitoring systems have detected a potential issue with Whatsapp Inbound Messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 07, 2023 - 07:41 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).