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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures to a Subset of Destinations in UK Sub-Regions
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS rejections due to geographical permissions for a subset of destinations in UK sub-regions: Guernsey, Isle of man, and Jersey. This incident has been resolved.
Monitoring
We have started seeing recovery in SMS rejections due to geographical permissions to a subset of destinations in UK sub-regions: Guernsey, Isle of man, and Jersey. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are still experiencing SMS rejections due to geographical permissions to a subset of destinations in UK sub-regions: Guernsey, Isle of man, and Jersey. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS rejections due to geographical permissions to a subset of destinations in UK sub-regions: Guernsey, Isle of man, and Jersey. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue message failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (SMS).