Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
AccSec EE UK API Errors
Incident
Report for Twilio
Resolved
We are no longer experiencing intermittent errors with Gateway API and SNA in over EE network in the UK. This incident has been resolved.
Monitoring
We are observing recovery on the intermittent errors with Gateway API and SNA in over EE network in the UK. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to investigate intermittent errors with Gateway API in over EE network in the UK. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating intermittent errors with Gateway API in over EE network in the UK. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with API request timeout errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes).