MMS Delivery Delays to US Cellular via Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS Delivery Delays and Failures to US Cellular via Toll-Free Numbers. This incident has been resolved.

Posted Jan 14, 2024 - 18:47 PST

Monitoring

We have fully investigated the issue with MMS Delivery Delays and Failures to US Cellular via Toll-Free Numbers, and it was determined that it was degraded for 72 minutes between 16:37 and 17:49 Pacific Time on 01/14/2023. During this period of time customers may have experienced delivery delays and message failures.

We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 14, 2024 - 18:16 PST

Investigating

We've become aware of a potential issue with MMS Delivery Delays and Failures to US Cellular via Toll-Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 14, 2024 - 17:59 PST

This incident affected: CARRIER NETWORK (MMS Toll-Free, North America).