Inbound Call Failures to a Subset of Twilio Latin American Numbers (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia)

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers has been resolved, and the service is functioning normally at this time.

Posted Sep 25, 2021 - 18:40 PDT

Monitoring

We are observing an improvement on inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. Our engineers are now monitoring the issue. We will provide another update in 2 hours or as soon as more information is available

Posted Sep 25, 2021 - 16:40 PDT

Update

We are continuing to investigate inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2021 - 15:03 PDT

Update

We are continuing to investigate inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 25, 2021 - 14:03 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Sep 25, 2021 - 13:32 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).