Intermittent issue impacting Rio de Janeiro (+5521) voice calls.

Incident Report for Twilio

Resolved

We have resolved the issue fully.

Posted Nov 10, 2016 - 14:29 PST

Monitoring

We have resolved the issue with our carrier partner on the issue impacting inbound voice calls to Rio de Janeiro (+5521) phone numbers. We are monitoring the issue to ensure full recovery.

Posted Nov 10, 2016 - 13:30 PST

Update

We are continuing to work with our carrier partner on the issue impacting inbound voice calls to Rio de Janeiro (+5521) phone numbers. This issue is impacting a small number of customers. Next update in 4 hours.

Posted Nov 10, 2016 - 12:53 PST

Update

Posted Nov 10, 2016 - 11:03 PST

Identified

We have identified an issue with our carrier partner impacting calls inbound to Rio de Janeiro (+5521) phone numbers. This issue is impacting a small number of customers. Next update in 1 hour.

Posted Nov 10, 2016 - 09:58 PST

Update

We are continuing to investigate an issue with our carrier partner impacting Programmable Voice calls to inbound Rio de Janeiro phone numbers. Next update in 1 hour.

Posted Nov 10, 2016 - 08:53 PST

Investigating

We are investigating an issue with our carrier partner impacting programmable voice. Calls to inbound Rio de Janeiro phone numbers are experiencing intermittent issues. Next update in 30 minutes.

Posted Nov 10, 2016 - 08:17 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).