500 Errors in Taskrouter

Incident Report for Twilio

Resolved

Taskrouter APIs are now operating normally. The Incident has been resolved.

Posted Apr 24, 2022 - 18:31 PDT

Monitoring

Taskrouter APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 24, 2022 - 18:05 PDT

Update

Our engineers have identified the issue that is causing inconsistencies in Taskrouter APIs and are working on remediating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 24, 2022 - 17:26 PDT

Identified

Our engineers have identified the issue that is causing inconsistencies in Taskrouter APIs and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 24, 2022 - 17:24 PDT

Update

We are investigating inconsistencies in Taskrouter APIs as a result of a spike in replication lag in one of our internal databases. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 24, 2022 - 16:24 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 24, 2022 - 16:11 PDT

This incident affected: TaskRouter.