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        SMS Delivery Delays to Surf Telecom and American Net in Brazil From Registered Sender IDs and Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil from registered sender IDs and Short Codes. This incident has been resolved.
        Posted Sep 08, 2023 - 18:26 PDT

        Update

        Our engineers are still monitoring SMS delivery to Surf Telecom and American Net in Brazil from registered sender IDs and Short Codes. We’ll provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 08, 2023 - 16:30 PDT

        Monitoring

        SMS delivery to Surf Telecom in Brazil from registered sender IDs and Short Codes are starting to recover. American Net is not showing improvement. Our engineers are working with our carrier partner to resolve the issue. We’ll provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 08, 2023 - 14:26 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Surf Telecom and American Net in Brazil from registered sender IDs and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 08, 2023 - 12:26 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil from registered sender IDs and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 08, 2023 - 11:26 PDT

        Investigating

        Our monitoring systems have detected a potential issue with SMS delivery delays to Surf Telecom in Brazil from registered sender IDs and Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 08, 2023 - 10:48 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).