Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Surf Telecom and American Net in Brazil From Registered Sender IDs and Short Codes
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil from registered sender IDs and Short Codes. This incident has been resolved.
Update
Our engineers are still monitoring SMS delivery to Surf Telecom and American Net in Brazil from registered sender IDs and Short Codes. We’ll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
SMS delivery to Surf Telecom in Brazil from registered sender IDs and Short Codes are starting to recover. American Net is not showing improvement. Our engineers are working with our carrier partner to resolve the issue. We’ll provide another update in 4 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to Surf Telecom and American Net in Brazil from registered sender IDs and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to Surf Telecom in Brazil from registered sender IDs and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS delivery delays to Surf Telecom in Brazil from registered sender IDs and Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).