TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers

Incident Report for Twilio

Resolved

TaskRouter service was degraded for 7 minutes between 13:01 UTC and 13:07 UTC on 05/13/2025. During this period, customers would have experienced their API request failed with 500 errors. The issue has already been resolved and the team is actively monitoring to ensure no recurrence.

Posted May 13, 2025 - 07:09 PDT

Investigating

We've become aware of a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 13, 2025 - 06:40 PDT

This incident affected: FLEX (TaskRouter).