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        Intermittent Packet Loss with Media Stream WebSockets API for a Subset of Customers

        Incident Report for Twilio

        Resolved

        We no longer experience intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. The issue has been resolved.
        Posted Mar 28, 2021 - 23:51 PDT

        Monitoring

        We have implemented a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers and continuously monitoring. We will provide another update in 24hrs or as soon as more information becomes available.
        Posted Mar 28, 2021 - 20:40 PDT

        Update

        We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 28, 2021 - 20:27 PDT

        Update

        We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Mar 27, 2021 - 20:29 PDT

        Update

        We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Mar 27, 2021 - 04:30 PDT

        Update

        We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Mar 26, 2021 - 20:26 PDT

        Update

        We are continuing to work on a fix for the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Mar 26, 2021 - 16:28 PDT

        Identified

        We are addressing the issue causing intermittent packet loss on the Media Stream WebSockets API for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 26, 2021 - 14:32 PDT

        Update

        We are continuing to investigate the issue causing intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update in 2 hours.
        Posted Mar 26, 2021 - 13:20 PDT

        Update

        We are investigating intermittent packet loss with the Media Stream WebSockets API for a subset of our customers. We expect to provide another update in 1 hour.
        Posted Mar 26, 2021 - 12:22 PDT

        Investigating

        We’ve become aware of a potential issue with Media Stream WebSockets API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 26, 2021 - 11:54 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1).
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