Issue Retrieving Video Recordings and Compositions

Incident Report for Twilio

Resolved

The issue with retrieving Twilio Programmable Video video recordings and compositions has been resolved is operating normally at this time.

Posted Feb 13, 2025 - 15:23 PST

Monitoring

Retrieving Twilio Programmable Video video recordings and compositions are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 13, 2025 - 14:49 PST

Update

We continue to experience a service issue with Twilio Programmable Video when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2025 - 14:13 PST

Update

We are investigating a service issue with Twilio Programmable Video when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2025 - 12:42 PST

Investigating

Our monitoring systems have detected a potential issue with receiving a 5xx response when retrieving video recordings and compositions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 13, 2025 - 12:31 PST

This incident affected: PROGRAMMABLE VIDEO (Recordings, Compositions).