Recordings callback not triggered.

Incident Report for Twilio

Resolved

The issue is confirmed to be resolved. Recording callbacks are back to normal flow.

Posted May 06, 2020 - 04:01 PDT

Monitoring

Our engineers have deployed a fix to solve this issue, the events are triggered normally now. We will keep monitoring the traffic and confirm this solution soon.

Posted May 06, 2020 - 03:45 PDT

Investigating

We are experiencing issues with recording callback event not triggered when the recording is starting by hitting /Calls/{call_sid}/Recordings API. our engineering team are investigating the issue at the moment. We will provide more updates as soon as possible.

Posted May 06, 2020 - 03:22 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).